FAQ
Cosmetic Issues- Please inspect your order thouroughly upon receipt. You have 14 days from delivery of the item to notify us of any cosmetic issues. No exceptions will be made for holiday season. After 14 days, you will not be eligible for an exchange / refund or compensation and the purchase will be deemed responsibility of owner. A 15% re-stocking fee will be charged on orders sent to us after the 14-day return period.
Exchanges/Returns- Customer will have 14 days from delivery of item to return bag for full refund, excluding shipping and handling costs. It must meet the requirements listed below.
1. All plastic must be on item(s) to qualify for a return. A bag or wallet is considered used once the plastic has been removed.
2. Returns are only accepted for item(s) purchased directly from our website. No other retailer or consumer returns will be accepted.
3. The item(s) must be shipped back in a box that is an appropriate size. No returns will be accepted if the item has been improperly packaged.
4. Customer is responsible for the return shipping.
Damaged Bags- Sold in "as-is" condition and are non-refundable and non-exchangeable.
Clearance and Final Sale Items- All clearance and final sale items are non-returnable or exchangeable. No exceptions will be made.
Gift Boxes/HOF Boxes/Holiday Boxes- Are non-refundable and cannot be exchanged.
Gift Cards- Are non-refundable and cannot be redeemed for cash.
Leggings- Due to being made on demand all leggings are non-refundable.
T-Shirts/Tanks - Due to being made on demand all t-shirts are non-refundable.
Sweatshirts - Due to being made on demand all sweatshirts are non-refundable.
Swimsuit tops and bottoms - Are non-refundable and non-exchangeable due to hygienic reasons.
Any and all issues must be resolved within 2 weeks of the complaint. No exceptions will be made. (Product must be returned in that timeframe.)
We do not currently have an exchange process. If you wish to choose a different bag color/item, please send your item back (if it meets the above criteria) and we will process a refund within 5 business days (excluding holidays). You will then be able to re-purchase. We do not issue store credit and all refunds will be credited to the original payment source.
All product stock is limited and subject to availability.
The price shown on the web site at the time of purchase is the final purchase price. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.
International Returns- Due to the extreme cost of shipping and customs fees, we handle international returns on a case by base basis. No international return shipping will be paid.
Exchanges/Returns- Customer will have 14 days from delivery of item to return bag for full refund, excluding shipping and handling costs. It must meet the requirements listed below.
1. All plastic must be on item(s) to qualify for a return. A bag or wallet is considered used once the plastic has been removed.
2. Returns are only accepted for item(s) purchased directly from our website. No other retailer or consumer returns will be accepted.
3. The item(s) must be shipped back in a box that is an appropriate size. No returns will be accepted if the item has been improperly packaged.
4. Customer is responsible for the return shipping.
Damaged Bags- Sold in "as-is" condition and are non-refundable and non-exchangeable.
Clearance and Final Sale Items- All clearance and final sale items are non-returnable or exchangeable. No exceptions will be made.
Gift Boxes/HOF Boxes/Holiday Boxes- Are non-refundable and cannot be exchanged.
Gift Cards- Are non-refundable and cannot be redeemed for cash.
Leggings- Due to being made on demand all leggings are non-refundable.
T-Shirts/Tanks - Due to being made on demand all t-shirts are non-refundable.
Sweatshirts - Due to being made on demand all sweatshirts are non-refundable.
Swimsuit tops and bottoms - Are non-refundable and non-exchangeable due to hygienic reasons.
Any and all issues must be resolved within 2 weeks of the complaint. No exceptions will be made. (Product must be returned in that timeframe.)
We do not currently have an exchange process. If you wish to choose a different bag color/item, please send your item back (if it meets the above criteria) and we will process a refund within 5 business days (excluding holidays). You will then be able to re-purchase. We do not issue store credit and all refunds will be credited to the original payment source.
All product stock is limited and subject to availability.
The price shown on the web site at the time of purchase is the final purchase price. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.
International Returns- Due to the extreme cost of shipping and customs fees, we handle international returns on a case by base basis. No international return shipping will be paid.
If you receive the incorrect item, please notify us as soon as possible via email at info@thehouseofflynn.com. Our customer service agents will send you a pre-paid shipping label. Send the item back and we will ship you the correct item. We must receive the first item at our warehouse facility before we send out the correct item(s).
Policy Change- As of 2017, we have a one year manufacturing warranty for bags produced after January 2017. This covers straps and all other manufacturing type defects. This does not cover knicks, normal wear and tear, and other issues caused by use.
The bags are covered under a general manufacturer's warranty for 12 months after purchase. The warranty covers defects in the workmanship only. It does not cover surface material damage, abrasions, scratches, marks, or signs of abuse. Please inspect your bag upon receipt and contact The House of Flynn within 14 days for cosmetic surface issues. After 14 days, it is considered owner responsibility. We reserve the right to assess issues on a case by case basis and refuse warranty at our discretion.
On leather bags, the movable pad on the shoulder strap is not covered under warranty. These are made to move back and forth and are considered a heavy use part of the bag.
Occasionally there is an "oops". If an issue arises with the bag, please send us a detailed email, complete with a photo of the offending part. We will fix/replace the bag/offer you a refund dependent on stock availability. All decisions are made upon inspection of our management team. This warranty is void after 14 days. If something happens after that time, please still email us. We want you to have the best experience possible and there may be things we can do.
We are not liable for any broken/lost equipment. Your purchase is at your own risk.
International Warranty- Due to the extreme costs of international shipping, buyer will need to pay return or exchange shipping costs.
Please email our customer service via email - info@thehouseofflynn.com
*The House of Flynn is not responsible for any damage to personal items inside the bags, resulting from use of the product. All customers use at their own risk. Purchase of item constitutes acknowledgment of this.*
The bags are covered under a general manufacturer's warranty for 12 months after purchase. The warranty covers defects in the workmanship only. It does not cover surface material damage, abrasions, scratches, marks, or signs of abuse. Please inspect your bag upon receipt and contact The House of Flynn within 14 days for cosmetic surface issues. After 14 days, it is considered owner responsibility. We reserve the right to assess issues on a case by case basis and refuse warranty at our discretion.
On leather bags, the movable pad on the shoulder strap is not covered under warranty. These are made to move back and forth and are considered a heavy use part of the bag.
Occasionally there is an "oops". If an issue arises with the bag, please send us a detailed email, complete with a photo of the offending part. We will fix/replace the bag/offer you a refund dependent on stock availability. All decisions are made upon inspection of our management team. This warranty is void after 14 days. If something happens after that time, please still email us. We want you to have the best experience possible and there may be things we can do.
We are not liable for any broken/lost equipment. Your purchase is at your own risk.
International Warranty- Due to the extreme costs of international shipping, buyer will need to pay return or exchange shipping costs.
Please email our customer service via email - info@thehouseofflynn.com
*The House of Flynn is not responsible for any damage to personal items inside the bags, resulting from use of the product. All customers use at their own risk. Purchase of item constitutes acknowledgment of this.*
Most of our sales are unplanned and come directly from management of the company. They are usually "flash style" and are on a moment's notice. Although we try very hard to know when they are happening, staff members may be unaware of upcoming sales and codes.
No credit will be given to anyone that missed a sale or discount code.
Discounts, including discounts on gift cards, can not be used to "stack" on sale items. We reserve the right to cancel or refund an order if this has been done. We love our customers and want to make sure we can stay in business for years to come, offering you amazing products.
Gift cards, purchased at a discount, cannot be used on sale items.
Gift cards purchased at full price, may be used on sale items.
No credit will be given to anyone that missed a sale or discount code.
Discounts, including discounts on gift cards, can not be used to "stack" on sale items. We reserve the right to cancel or refund an order if this has been done. We love our customers and want to make sure we can stay in business for years to come, offering you amazing products.
Gift cards, purchased at a discount, cannot be used on sale items.
Gift cards purchased at full price, may be used on sale items.
*All Presale shipping is an estimate and subject to change.*
1. What is a Presale?- These products sell out lighting fast. Many sell out before they even get to us. A presale is a great way for someone who wants a product, to reserve/buy theirs before the item shipment arrives. Occasionally the prices are lower than they will be once the item arrives.
2. How does it work?- You purchase the item you want and make sure to read the estimate shipping timeline in the description.We do not update individual customers about changes in the shipping date. We would love to, but currently do not have the ability to do so as there are hundreds of orders for different presale items. We are working on this! In the meantime, if there is over a two week delay, we update shipments on our Facebook Group Page, the Tribe and also on the item listing. You WILL get a tracking email when the item has shipped. Although unexpected, delays do happen, especially around the major holidays. We do NOT guarantee the shipping estimate of presale items.
3. What should I not do?
A) Abusive emails from those that have not read the PRESALE information, will not be tolerated. We do not give discounts on shipping costs if you purchase without reading the shipping timeline. Once your product arrives, it will be processed and sent via the 2/3 day priority option with USPS.
B) Do not open a Paypal or credit card dispute without contacting us via email first. If your item is a PRESALE and you open an "item not received" dispute, you will have 24 hours to close the dispute or you will be issued an immediate refund and lose your place in the Presale. Disputes have a very negative effect on small businesses. It is your responsibility to know the PRESALE information.
4. What should I do?
A) Wait patiently. Your item will arrive! If you do not feel comfortable with a presale, just wait until the item is in stock and ready to ship.
B) When your tracking email arrives in your inbox, check it daily, to see where your package is.
*Due to the nature of presales, the designer is allowed to make changes to the item, including additional pockets, hardware color, changes in design etc. We will update with current photos when each full shipment of the presale is received. If you are unhappy with any changes made, our return policy applies. Do not remove the plastic and email our CS department for information on returning your item.*
1. What is a Presale?- These products sell out lighting fast. Many sell out before they even get to us. A presale is a great way for someone who wants a product, to reserve/buy theirs before the item shipment arrives. Occasionally the prices are lower than they will be once the item arrives.
2. How does it work?- You purchase the item you want and make sure to read the estimate shipping timeline in the description.We do not update individual customers about changes in the shipping date. We would love to, but currently do not have the ability to do so as there are hundreds of orders for different presale items. We are working on this! In the meantime, if there is over a two week delay, we update shipments on our Facebook Group Page, the Tribe and also on the item listing. You WILL get a tracking email when the item has shipped. Although unexpected, delays do happen, especially around the major holidays. We do NOT guarantee the shipping estimate of presale items.
3. What should I not do?
A) Abusive emails from those that have not read the PRESALE information, will not be tolerated. We do not give discounts on shipping costs if you purchase without reading the shipping timeline. Once your product arrives, it will be processed and sent via the 2/3 day priority option with USPS.
B) Do not open a Paypal or credit card dispute without contacting us via email first. If your item is a PRESALE and you open an "item not received" dispute, you will have 24 hours to close the dispute or you will be issued an immediate refund and lose your place in the Presale. Disputes have a very negative effect on small businesses. It is your responsibility to know the PRESALE information.
4. What should I do?
A) Wait patiently. Your item will arrive! If you do not feel comfortable with a presale, just wait until the item is in stock and ready to ship.
B) When your tracking email arrives in your inbox, check it daily, to see where your package is.
*Due to the nature of presales, the designer is allowed to make changes to the item, including additional pockets, hardware color, changes in design etc. We will update with current photos when each full shipment of the presale is received. If you are unhappy with any changes made, our return policy applies. Do not remove the plastic and email our CS department for information on returning your item.*
We ship all weekdays and during the holiday season, some weekends.
Please allow 2-3 business days processing time before your item is shipped.
After processing, all orders are either sent using USPS Priority Mail, USPS First Class mail, or UPS Standard service. Upon purchase you will automatically receive a tracking email. Please use this to follow your package on its journey to you.
The House of Flynn is not responsible for any delays with the US Postal Service or UPS.
The House of Flynn is not responsible for lost or stolen packages. Once an item is marked as delivered via the tracking, we are no longer responsible.
No expedited shipping or other shipping methods are available. Please purchase your item at least 7-10 days before it is needed.
If you order multiple items and one of them is not in stock or a presale item, we will wait until your full order is in to ship everything. If you need something sooner, please complete the order in two different transactions.
Items placed in separate orders will be shipped separately. If you want multiple items shipped together please purchase them in one order. Once an order has been placed we are not able to combine them with other purchases.
Our product photographers try very hard to post photos with the color as close to real life as possible. Please keep in mind that due to the different calibrations and screen colors on your own computer colors may vary slightly when viewing.
As these items are made to order, once an order has gone into the printing stage, it cannot be changed or refunded.
We use a neat chemical process called sublimation to put the ink into the fabric. Occasionally, with the way the dark dyes react with the white fabric, there will be areas with white marks or lines. This happens to about 1 in every 30 orders. These white lines will be visible when the leggings are not on the body. If you receive an item like this, please email customer service. They will ask for photos in the reply email, so be ready to take a few snaps.
All placement of graphics can vary by size and by pair of leggings, from those pictured on the website. Refunds are not available if you receive a product with graphics placement that you dislike.
*We try our absolute best to use only ethically sourced material.* We choose only the highest quality hand processed leather. 100% top grain genuine leather will always have variations of color, marks and signs of the animal's life. These ARE NOT signs of a used bag. We try our best to keep our batches as close as possible, but there will be some differences. We love our distressed leather. These are works of art in progress. In five years the leather surface will tell the story of your journey and become more beautiful with time. Genuine leather naturally has a musky smell that most people find pleasant. This usually will fade to a degree over a week's time out of the packaging.
